TIMEEXACTO FAQ
Frequently asked questions.
Find answers about clock-ins, GPS location, schedules, employee accounts, attendance, and TimeExacto access.
Clock-In
Questions about recording attendance.
Confirm that you have an assigned shift,
you are inside the approved work
location, internet access is available,
and location services are enabled.
A loading delay may occur when the
device has weak internet or GPS signal.
Check your connection, move to an open
area, and swipe down to refresh.
Location and GPS
Questions about work-site validation.
Your device may not yet have an accurate
GPS reading, or you may be outside the
assigned location radius. Enable precise
location, move to an open area, and
refresh the dashboard.
Location access may be used to validate
whether an employee is inside an
assigned work site while using
location-dependent attendance features.
Attendance
Questions about attendance records.
Contact your company administrator and
provide the date, scheduled shift,
correct clock-in or clock-out time, and
supporting details.
Schedules
Questions about assigned shifts.
The shift may not yet have been assigned
or published. Refresh the dashboard and
contact your supervisor if the shift
remains unavailable.
Account Access
Questions about signing in.
Verify your email or username and
password. If the issue continues,
contact your company administrator or
TimeExacto support.